Platform rules and terms of educational services
These Terms govern the use of the Astana Bilim Academy educational platform (lms.astanabilim.kz) and the conditions under which educational services are provided by Astana Bilim Academy LLP (hereinafter — the Academy).
1. General provisions
The Academy provides professional development services for teaching staff in a distance format using its educational platform. These Terms apply to all users of the platform regardless of how access to it was obtained.
Registering on the platform, purchasing a course, ticking the box accepting these Terms, or starting the training constitutes full and unconditional acceptance of these Terms.
2. Definitions
- Platform — the Academy’s educational platform hosted at lms.astanabilim.kz, together with its content and services.
- Participant — an individual registered on the platform who has been granted access to a course.
- Course — a professional development programme with a defined number of academic hours, learning materials and assessment tasks.
- Account — the Participant’s personal access to the platform.
- Certificate — the document confirming completion of a professional development course, issued by the Academy based on the learning results.
3. Registration and account
Access to the platform is granted using the Participant’s mobile phone number. The account is created by the Academy on the basis of the data confirmed by the Participant during registration.
The Participant undertakes to provide accurate information about themselves (surname, first name, patronymic, IIN, contact details, place of work and position) and to inform the Academy of any changes without delay. The information provided by the Participant is used when issuing the certificate and when transferring data to authorised bodies.
The account is personal. The Participant is responsible for keeping their access credentials safe and may not transfer access to third parties. Actions performed under the Participant’s account are deemed to have been performed by the Participant personally.
If access is found to have been shared with third parties, the Academy may suspend access to the platform until the circumstances are clarified.
4. Provision of educational services
Access to a course is granted once the Participant has been enrolled. The scope of the programme, the list of topics, the form of final assessment and the number of academic hours are stated in the course description.
Training takes place in a distance format: the Participant studies the learning materials and video lectures independently, completes the assignments and takes the assessment within the deadlines set by the course programme.
The Academy provides access to the course materials for the duration of the training, as well as the opportunity to revisit the materials to the extent and within the periods set by the conditions of the particular course.
5. Payment
The course fee is stated on the Academy’s website and in the course description. Training begins after payment, unless otherwise agreed by the parties in writing or provided for by an agreement with the organisation that referred the Participant for training.
Payment documents are issued in accordance with the legislation of the Republic of Kazakhstan.
6. Final assessment and issue of the certificate
The certificate is issued to a Participant who has completed the course programme in full and successfully passed the final assessment.
The assessment must be taken by the Participant personally. Having the assessment taken by third parties, using outside assistance and attempting to circumvent the technical restrictions of the platform are grounds for annulling the learning results.
Information about the issued certificate is entered into the Academy’s register, which can be verified at astanabilim.kz, and, where required, is transferred to authorised state bodies and information systems in the field of education in the manner provided for by the legislation of the Republic of Kazakhstan.
7. Rights and obligations of the Academy
The Academy undertakes to:
- provide access to the paid course and its learning materials;
- keep the platform operational and provide technical support on access matters;
- carry out the assessment and issue the certificate upon successful completion of the training;
- process the Participant’s personal data in accordance with the legislation of the Republic of Kazakhstan and the consent given by them.
The Academy has the right to:
- make changes to the content and sequence of the learning materials that do not impair the learning outcomes or reduce the scope of the programme;
- suspend access to the platform during maintenance and technical work;
- restrict the Participant’s access in the event of a breach of these Terms.
8. Rights and obligations of the Participant
The Participant undertakes to:
- provide accurate information about themselves;
- complete the training and the assessment personally;
- observe the course deadlines;
- not transfer access to the account or to the learning materials to third parties;
- comply with the legislation of the Republic of Kazakhstan and with these Terms when using the platform.
The Participant has the right to:
- receive access to the paid course in full;
- receive the certificate upon successful completion of the training;
- contact the Academy on matters of training, assessment and paperwork;
- receive post-course support where the course programme provides for it.
9. Rules for using the platform
When using the platform, the following is not permitted:
- copying, recording, downloading, publishing or distributing the learning materials, video lectures and assessment materials;
- transferring access to the account or to course materials to third parties;
- interfering with the operation of the platform, attempting to access other users’ accounts and data, or circumventing technical restrictions;
- posting materials that violate the legislation of the Republic of Kazakhstan, the rights of third parties or the norms of business communication.
10. Intellectual property
The learning materials, video lectures, assignments, assessment materials, design and software of the platform are objects of intellectual property and are protected by the legislation of the Republic of Kazakhstan.
Access to the materials is granted to the Participant solely for their personal learning and does not transfer any rights to them.
11. Personal data
The Participant’s personal data is processed in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection” and with the Consent to the Collection and Processing of Personal Data, which is given separately during registration.
12. Liability of the parties
The Academy is not liable for the inability to access the platform caused by circumstances on the Participant’s side: the absence or quality of the internet connection, equipment failure, or software limitations.
The Participant is responsible for the accuracy of the information provided. If inaccurate data is discovered, the Academy may suspend the training and withhold the certificate until the data is corrected.
The parties are liable for breaches of their obligations in accordance with the legislation of the Republic of Kazakhstan.
13. Withdrawal from training and refunds
The Participant may withdraw from the training by notifying the Academy in writing. Refunds are made taking into account the services actually rendered:
- before access to the course is granted — in full;
- after access is granted — in proportion to the part of the services not rendered, determined by the volume of materials completed;
- after successful completion of the training and issue of the certificate — no refund is made.
A refund request is sent to info@astanabilim.kz and is considered within the periods established by the legislation of the Republic of Kazakhstan.
14. Changes to these Terms
The Academy may amend these Terms. The current version is published on astanabilim.kz and on the educational platform. Amendments do not apply to training already under way if they worsen the Participant’s position.
15. Enquiries and dispute resolution
Enquiries, applications and complaints are sent to info@astanabilim.kz. The Academy considers them within the periods established by the legislation of the Republic of Kazakhstan.
Disputes are resolved through negotiation and, failing agreement, in the manner provided for by the legislation of the Republic of Kazakhstan.
16. Details of the Academy
Astana Bilim Academy Limited Liability Partnership
- BIN: 250640007207
- Registered address: Nura district, Asfendiyarov street 8, apt/office 362
- Email: info@astanabilim.kz
- Educational platform: lms.astanabilim.kz
- Director: Arykov Arman Askarovich